Frequently Asked Questions

At 1st Choice Air Solutions, our top priority is your safety! We’ve answered a few of the top questions our customers ask us so that you can troubleshoot issues before having to call a professional. If you still need our help, we’re always here for you 24/7!

Why Is My Thermostat Blank?

If your thermostat is blank, there are a few things you can do before calling a professional. First, check the breaker box to make sure it is switched to the “on” position. If it is, there’s a chance that your AC’s condensate drain line is backed up. If this is the case, give us a call for fast, accurate repair.

Why Won’t My Outdoor AC Unit Turn On?

This is a common problem in the summer when your AC is in heavy use. If the outdoor air conditioner unit won’t turn on, often the problem is a bad capacitor. The issue could be that the unit is low on freon or very often, the capacitor has gone bad and will need to be replaced.

Why Won’t My Unit Cool?

If you thermostat is set to 70, but your home feels like 80, don’t panic – check your filter. If it’s been some time since you’ve changed it, simply replacing the filter will often fix the problem. If that doesn’t work, it could be that the inside vents are blocked with furniture, toys or something else. It could also be that the outside vents are clogged and blocking airflow. Giving it a wash may be the solution. If these troubleshooting tips don’t work, give us a call. Our experts can pinpoint the problem and get your home cooling properly ASAP.

Why Is My AC Leaking?

While a very small amount of condensation near your AC’s drain pipe is normal during very hot and humid days if you see it leaking more than normal there’s a problem. There are a few reasons your AC could be leaking. It could be a clogged drain line, damaged drain pan, broken condensate pump, dirty filter, or low refrigerant. A leak requires immediate professional attention. Our team of HVAC professionals provide fast, expert AC repair – give us a call today!

Why Won’t My AC Turn On?

Check your breakers. Make sure that the switch which controls the air conditioner is switched on. If that doesn’t work, check your AC shutoff switch to make sure it’s on. If the air conditioner still won’t turn on, it could be the thermostat. Make sure the thermostat is set to cool and is set below the room’s current temperature. If that doesn’t fix the problem, check your air filter. A clogged filter can make your air conditioner turn off or freeze up. Check the drain below the indoor air conditioner unit to see if the pan is full or drains are clogged. Still no AC? Our HVAC pros are standing by ready to help get your home back to its safety and comfort.

Why Is My Heater Blowing Cold Air?

If your furnace is blowing cold air, there could be multiple issues. First, check the thermostat’s fan setting. If the fan is set to “on”, the blower will circulate air around your home even if the furnace is not heating the air. Make sure the fan is set to “auto.” Second, check the filter. A dirty blocks the airflow and can cause the furnace to overheat. When it overheats, the furnace burners shut off to protect the heat exchanger. Turn off your furnace and check the furnace filter. If it is dirty, swap it out for a new one. If you need help resetting your furnace, give us a call.

Why Won’t My Heater Turn On?

Check the thermostat to make sure it is set to heat. If the heater still won’t turn on, locate the circuit breaker and verify that the breaker is working. Turn it off then on in case the issue is a tripped breaker. Still no heat? Take a look at the filter and clean or swap out the filter if it is dirty. Finally, the issue could be the pilot light or igniter. Shut off the gas (if powered by gas or propane). Wait five minutes and turn it back on. If resetting the gas doesn’t work, make sure you have gas in the tank. If there is gas, the igniter may need to be replaced. Our technicians are expertly trained and here to help – just give us a call for fast diagnosis and repair.

Need professional attention? Call our expert team at (817) 264-7709 - we’re always here for you!