Website 1st Choice Plumbing Heating & Air Solutions
As a Master Plumber department manager, your role is to oversee the operations of the plumbing department within a company or organization. You will be responsible for managing a team of plumbers and ensuring the efficient and effective completion of plumbing projects.
Responsibilities:
- Manage and supervise a team of plumbers, including assigning tasks, monitoring performance, providing guidance, and conducting performance evaluations.
- Plan, organize, and prioritize work to ensure timely completion of plumbing projects, maintenance, and repair tasks.
- Develop and implement departmental policies, procedures, and safety protocols to ensure compliance with regulations and standards.
- Evaluate plumbing systems, identify issues, and recommend solutions to improve efficiency, reliability, and cost-effectiveness.
- Coordinate with other departments, contractors, and vendors to ensure smooth workflow, timely project completion, and adherence to specifications.
- Collaborate with project managers, engineers, and architects to provide plumbing expertise and support during the planning and design phases of construction projects.
- Monitor inventory levels and equipment maintenance, and ensure the availability of necessary tools, materials, and supplies for the plumbing department.
- Stay updated with industry trends, technological advancements, and regulatory changes related to plumbing systems and ensure compliance.
- Provide technical assistance and guidance to plumbers, including troubleshooting complex issues and offering training opportunities for professional development.
- Foster a positive work environment, promote teamwork, and encourage professional growth and engagement within the plumbing department.
- Ensure adequate staffing and retention maintained to meet customer needs
- Nexstar Service System process being used by all plumbers as taught
- Quality control audits implemented to ensure work is performed in accordance with company practices, processes, workmanship and efficiency
- Reviews and monitors upcoming work to be performed in order to maximize productivity and dispatch prioritization by opportunity
- Examines technician Summary of Findings for coaching opportunities
- Performs curbside feedback
- Perform Nexstar 1:1
- Serves as a liaison between customers, technicians and staff on technical issues regarding products and services
- Conduct weekly ride alongs
- Participates on management team as a healthy team member
- Monitors schedules
- Ensure material/equipment stocked and maintained on trucks
- Ensure labor and material percentages on income statement are within correct margin
- Direct and supervise field technicians
- Focus on customers and delivery of service
- Work alongside plumbers and dispatch to ensure overall success of the department
- Actively participate in training and meetings
- Maintains material, equipment and truck inventories
- Instructs on Nexstar Service Systems process and hold team accountable for revenue goals.
- Educate on technical questions and troubleshoot customer concerns ensuring highest levels of satisfaction
- Assist in completing jobs accurately and timely
- Manage team schedule to meet ongoing customer demand
- Onboard field technicians
Requirements
- Valid Master Plumber license or certification.
- Proven experience as a supervisor or manager in the plumbing industry.
- In-depth knowledge of plumbing systems, codes, regulations, and best practices.
- Strong leadership and management skills, with the ability to motivate and guide a team.
- Excellent problem-solving and decision-making abilities.
- Effective communication and interpersonal skills to interact with team members, clients, and stakeholders.
- Proficiency in using plumbing tools, equipment, and software.
- Attention to detail and ability to ensure high-quality workmanship.
- Strong organizational and time management skills to prioritize tasks and meet deadlines.
- Commitment to safety standards and protocols.
- Service Titan experience
Pay
- From $100,000.00 per year
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule
- 8 hour shift
- Monday to Friday
- Year round work
License/Certification
- Driver’s License (Preferred)
- Journeyman Plumber (Preferred)
- Master Plumber (Preferred)
Supplemental pay types
- Bonus opportunities
- Commission pay
- Monthly bonus
- Overtime pay
- Performance bonus
- Uncapped commission
Ability to Commute
- Fort Worth, TX 76179 (Required)
Work Location: In person
“We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.”